OOAK Market

FAQ

For Collectors

Are the items truly one-of-a-kind?

Yes. OOAK Market is focused exclusively on true one-of-a-kind and limited-edition handmade pieces created by independent artisans.

How does Buyer Protection work?

You have 14 days from the date of delivery to notify the artist if there is a problem (item not as described, damaged, or not received). Full details are in our Buyer Protection Policy.

How do I contact an artist?

You can message the artist directly through the OOAK Market messaging system on the listing or order page.

For Artists

How do I get paid?

When a buyer purchases one of your items, the payment is securely processed through Stripe. After the 14-day Buyer Protection period ends with no open disputes, the funds (minus the platform commission) are released to the bank account you connected during Stripe onboarding.

Why do I need to connect a Stripe account?

Stripe is the secure payment system OOAK Market uses. Connecting your account allows us to send payouts directly to you. You only need to complete the Stripe onboarding once.

When will I receive my money?

Payouts are released after the 14-day Buyer Protection window closes. This gives buyers time to confirm they received their item as described.

Is there a commission?

Yes. OOAK Market charges a 14% commission on successful sales. This commission includes Stripe’s processing fees, so you are not charged any extra fees. As a launch special, all sales are commission-free until December 31, 2026. Please explore our Founder's Club Membership. List 5 items by December 31, 2026 and pay only 10% commission for 2027, processing fees are included in the 10%.

What if a buyer wants to return an item?

Buyers have 14 days from delivery to request a return for qualifying reasons. You will be notified and asked to respond. Full details are in our Buyer Protection Policy (available in the website footer).

Shipping

Any Issues Regarding OOAK Marketplace

We’re happy to help!