Frequently Asked Questions

For Artists

• How do I get paid? When a buyer purchases one of your items, the payment is securely processed through Stripe. After the 14-day Buyer Protection period ends with no open disputes, the funds (minus the platform commission) are released to the bank account you connected during Stripe onboarding.
• Why do I need to connect a Stripe account? Stripe is the secure payment system OOAKMarket uses. Connecting your account allows us to send payouts directly to you. You only need to complete the Stripe onboarding once.
• When will I receive my money? Payouts are released after the 14-day Buyer Protection window closes. This gives buyers time to confirm they received their item as described.
• Is there a commission? Yes. OOAKMarket charges a 14% commission on successful sales. This commission includes Stripe’s processing fees, so you are not charged any extra fees. As a launch special, all sales are commission-free until November 1, 2026.
• What if a buyer wants to return an item? Buyers have 14 days from delivery to request a return for qualifying reasons. You will be notified and asked to respond. Full details are in our Buyer Protection Policy (available in the website footer).

For Collectors

• Are the items truly one-of-a-kind? Yes. OOAKMarket is focused exclusively on true one-of-a-kind and limited-edition handmade pieces created by independent artisans.
• How does Buyer Protection work? You have 14 days from the date of delivery to notify the artist if there is a problem (item not as described, damaged, or not received). Full details are in our Buyer Protection Policy.
• How do I contact an artist? You can message the artist directly through the OOAKMarket messaging system on the listing or order page.