Listing Rules/Regulations/Help

1. Eligibility

• You must be at least 18 years old.
• You must create an Artisan account and complete any required verification.
• You are responsible for the accuracy of all information you provide.

2. What You May List

OOAK Market is strictly for true one-of-a-kind and limited-edition handmade items. You may only list items that:

• Are handmade by you (or under your direct supervision)
• Are original and authentic
• Accurately match the photos and description

Prohibited items include:

• Mass-produced or commercially manufactured goods
• Drop-shipped or resold items
• Counterfeit, replica, or misrepresented goods
• Items that infringe on intellectual property rights
• Illegal, unsafe, or restricted items

3. Listing Standards

Every listing must include:

• Clear, high-quality photos of the actual item
• An honest and detailed description
• Accurate materials, dimensions, and condition
• Correct pricing and shipping information
• You agree not to use misleading titles, photos, or descriptions.

4. Fulfillment & Shipping

• You must ship items within the timeframe stated in your listing.
• You are responsible for packaging items securely.
• You must provide tracking information when available.

Failure to ship or repeated shipping problems may result in suspension.

• Choose how you will handle shipping for this item. The shipping price you enter on this listing is for United States addresses only, unless you select “Ships worldwide at listed fee.” US only: You will ship only inside the United States. Do not accept a foreign address. If a buyer checks out with an address outside the US, cancel the order and issue a refund.

• Quote first: Recommended. The listed shipping price covers US delivery only. If the buyer is outside the US, get the real postage in Shippo, message them the extra amount, and ship only after they pay it. The buyer also pays all customs duties, VAT, taxes, and brokerage fees in their country. If they decline the extra postage, refund the order.

• Ships worldwide at listed fee: You are promising that the shipping price already on this listing covers every country. If the real international label costs more, you pay the difference. Use this only if your shipping fee is high enough to cover that. If you are not sure, choose Quote first.

• Pirate Ship is free. No monthly fee. You only pay when you click Buy Label. USPS and UPS only. Instructions to setup a pirateship account, please see below under the "Help" Section..

www.pirateship.com

5. Returns & Buyer Protection

Buyers have 14 days from delivery to request a return for qualifying reasons (item not as described, damaged, or not received).

If a return is approved under the Buyer Protection Policy, the artist must provide the buyer with clear return instructions and a way to return the item (including a prepaid shipping label when required by the policy). The artist should also provide tracking information for the return shipment when available.

You agree to:

• Respond promptly to buyer messages
• Cooperate with our dispute process
• Accept returns or issue refunds when required under our Buyer Protection Policy

6. Fees & Payouts

6.1 Standard commission.

OOAK Market charges a platform commission of 14% on the item price of each successful sale. This 14% all-in rate includes Stripe payment processing (currently 2.99% + $0.30 per transaction, which may change if Stripe’s rates change). You will not be charged a separate processing fee on top of the applicable commission.

6.2 Launch period (through December 31, 2026).

From launch through December 31, 2026, OOAKMarket waives its platform commission. (During this period you pay $0.00). There is no listing fee and no advertising fee.

6.3 Founders' Club.

Artisans who, by December 31, 2026:

• (a) have an approved artisan account, and
• (b) maintain at least five (5) live listings of true one-of-a-kind or limited-edition handmade work that comply with these Terms, are Founders' Club members. Founders' Club members receive a locked commission of 10% all-in on successful sales from January 1, 2027 through December 31, 2027. That 10% includes Stripe processing. No listing fee. No advertising fee. If a Founders' Club member falls below five live qualifying listings, or if listings are removed for policy reasons, OOAK Market may end the locked 10% rate and apply the standard rate in 6.1 after notice.

Affliate Program

Sign up customers or other artists to make an additional 4% on all sales. Please see rules below.

Affiliate Program Rules

6.4 After the launch period.

• Founders' Club members: 10% all-in for calendar year 2027, as set out in 6.3.
• All other artisans, unless a new rate is agreed in writing: 14% all-in, as set out in 6.1.
• Artisans who join or first qualify after December 31, 2026 are not Founders Club members and pay the standard 14% all-in rate beginning January 1, 2027 (or beginning on their first sale, if later).

6.5 What the commission is charged on.

Commission is calculated on the item price of a successful sale. Unless stated otherwise at checkout, shipping charges are not included in the commission fee, however, it is part of the Stripe fee (which is deducted from our commission rate).

How shipping and fees workWe take our commission only on the price of the piece, not on shipping. Example:

• A piece is $100 and shipping is $12. The buyer pays $112.Our commission (10% or 14%, depending on your plan) is on the $100
• The $12 shipping goes to you to cover postage
• Stripe’s card fee is charged on the full $112. That Stripe fee is already built into your commission rate — we do not add it on top

Refunded, cancelled, or reversed sales are not successful sales; fees already paid to Stripe on those charges may not be recoverable.

Returns, refunds, and Stripe fees:

If a collector returns a piece or a sale is refunded, OOAK Market does not keep a platform commission on that sale. Stripe does not refund its card-processing fee on the original payment. OOAK Market will absorb that Stripe fee when the return or refund is not caused by the artisan. We absorb the Stripe fee when, for example:

• The collector changes their mind within the stated return window
• The piece arrived as described, but the collector still returns it under our policy
• There is a shipping delay, with detailed explanation and tracking information
• We cancel the sale for a marketplace reason (listing removed, policy issue on our side, etc.)

The artisan is responsible for the unrecoverable Stripe fee (and any reasonable extra costs we incur) when the refund or dispute is caused by the artisan, including:

• The wrong item was shipped
• The item was not shipped, was shipped late beyond the stated timeframe, or tracking was never provided
• The item is not as described (materials, size, condition, or “one-of-a-kind” claim)
• The artisan refuses a valid return or does not follow the return process
• The collector files a chargeback or dispute because of the artisan’s error or failure to deliver
• Item arrives damaged due to insuffiencent protection

In those cases, OOAK Market may deduct the Stripe processing fee, a Stripe dispute fee if one is charged, and the refunded amount from current or future payouts. Refunds are issued to the collector according to OOAK Market’s return policy. Payout already sent to the artisan may be reversed or offset if the sale is later refunded or disputed. Artisans should ship with tracking, pack work so it arrives safely, and match the listing to the piece that leaves the studio.

6.6 Payouts.

Payouts are processed through Stripe after the applicable holding or delivery period set by OOAK Market and/or Stripe. You must maintain a valid Stripe-connected account. OOAK Market is not responsible for delays caused by incomplete account information, Stripe review, disputes, or chargebacks. Chargebacks, disputes, and refunds may be deducted from current or future payouts.

6.7 Changes to rates.

OOAK Market may update commission rates in the future. Changes will be communicated in advance. A published Founders Club lock for 2027 will be honored for qualifying members through December 31, 2027.

6.8 Taxes.

Sellers (artisans) are solely responsible for determining, collecting, reporting, and remitting all taxes related to their sales on OOAK Market. This includes sales tax, use tax, VAT, GST, income tax, and any other tax required by local, state, federal, or international law. OOAK Market does not calculate, collect, or remit taxes on your behalf. You should consult a qualified tax professional for your location and business.

6.9 No other seller fees in this section.

Except as stated in this Section 6, OOAK Market does not charge a listing fee or an advertising fee. Optional programs (including any affiliate or promotion program) will be described separately if offered and do not change the rates in 6.1–6.4 unless expressly stated.

7. Buyer Protection & Payout Timing

OOAKMarket offers buyers a 14-day Buyer Protection window starting from the date of delivery. During this period, a buyer may request a return or open a dispute for qualifying reasons (for example: item not as described, damaged in transit, or not received). When you get paid: Funds from a sale are held during the 14-day Buyer Protection period. After this window closes with no open disputes or approved returns, the payout (minus the applicable commission) is released to you through Stripe. You agree to respond promptly to buyer messages and cooperate fully with any return or dispute process under our Buyer Protection Policy. The full Buyer Protection & Refund Policy is available in the website footer and applies to all transactions on OOAK Market.

8. Conduct

You agree not to:

• Harass or abuse buyers or other users
• Attempt to take transactions off-platform to avoid fees
• Create multiple accounts to manipulate the system
• Post false reviews or engage in any deceptive practices

9. Account Suspension or Termination

We reserve the right to suspend or permanently remove your account and listings if you violate these Rules, our Terms of Service, or community standards. Serious or repeated violations may result in immediate termination.

10. Changes to These Rules

We may update these Rules from time to time. Continued use of the platform after changes means you accept the updated Rules.

11. Contact

If you have any questions about these Terms, please contact us at hello@ooakmarket.com or call 307-231-2103. For Social Media Help, please contact us at social@ooakmarket.com

Last Updated September 2026

Help

Shipping

Choose how you will handle shipping for your item.

The shipping price you enter on this listing is for United States addresses only, unless you select “Ships worldwide at listed fee.” US only: You will ship only inside the United States.

Do not accept a foreign address. If a buyer checks out with an address outside the US, cancel the order and issue a refund.

Quote first:

• Recommended. The listed shipping price covers US delivery only. If the buyer is outside the US, get the real postage in Shippo, message them the extra amount, and ship only after they pay it.

The buyer also pays all customs duties, VAT, taxes, and brokerage fees in their country. If they decline the extra postage, refund the order.

Ships worldwide at listed fee:

• You are promising that the shipping price already on this listing covers every country. If the real international label costs more, you pay the difference. Use this only if your shipping fee is high enough to cover that. If you are not sure, choose Quote first.

• Pirate Ship is free. No monthly fee. You only pay when you click Buy Label. USPS and UPS only.

www.pirateship.com

Step 1 — Create an account.

• 1. Go to www.pirateship.com and click Sign up / Create a FREE account.
• 2. Use your own email (not the ooakmarket login).
• 3. Enter your legal name (or business name) and a real street address. No PO Box for the account address.
• 4. Set that address as Ship From.
• 5. You can skip a card until you buy a real label. Do not connect OOAK Market. You will type addresses by hand.

Step 2 — Get a shipping price (no charge yet).

Use this to set the US shipping fee on your listing, or to quote extra postage after a sale.

• 1. Log in → click Ship on the left.
• 2. Click Create a Single Label.
• 3. Ship From: your studio/home (should already be filled in).
• 4. Ship To:
     Pricing a listing: a far US city (e.g. you are in CA → use a NY address) so the fee covers most buyers.
     After a sale: the buyer’s address from the OOAK Market transaction.
• 5. Enter packed weight and box size (item + wrapping + box), not the item-only inches on the listing.
• 6. Click the green Get Rates.
• 7. Compare USPS and UPS (price and speed).
• 8. To only calculate: write down the rate and leave, or leave the draft on Input Needed. You are not charged until Buy Label.

Step 3 — Put that number on OOAK Market.

• Take the US rate from Pirate Ship and add a little padding. Example: cheapest far-coast rate is $8.80 → listing shipping $11–$13.
• That listing fee is for United States only, unless you chose Ships worldwide at listed fee.

Step 4 — After someone buys

• 1. Open the sale on OOAK Market and copy the shipping address.
• 2. Pirate Ship → Create a Single Label → paste that address.
• 3. Enter real packed weight and size.
• 4. Get Rates → pick a service.
• 5. If the address is outside the US and you chose Quote first: Note the international rate.
     Message the buyer: they already paid $X; extra is $Y.
     Do not click Buy until they pay the extra.
     Duties/taxes in their country are still their job.
• 6. Add a card or PayPal under Settings → Payment Method if you have not yet.
• 7. Click Buy Label → Print Label.
• 8. Tape the label on the package. Drop at USPS/UPS or schedule a pickup.
• 9. Paste the tracking number in the ooakmarket conversation.

Printer

• Normal printer: Pirate Ship can print on letter paper.
• Label printer: 4×6. UPS labels are 4×6 only.

What not to do

• Do not connect the marketplace to Pirate Ship.
• Do not use the marketplace owner’s account or card.
• Do not buy the label until international extra postage is settled (if Quote first).

Need more help with labels?

• See the Pirate Ship Help Center.