Our Buyer Protection Guarantee

If your item:

• Does not arrive
• Arrives damaged
• Is significantly different from the description and photos
• Is not handmade by the artisan …you are eligible for a full refund.

How to Request a Refund

• Contact the artisan through platform messaging within 14 days of delivery.
• If the issue is not resolved within 48 hours, open a dispute in your order details.
• Our team will review the case and respond within 3 business days.

What We Cover

• Full refund of the item price (including original shipping)
• Return shipping label (in some cases)
• Replacements when possible

What We Do Not Cover

• Change of mind (unless within 5 days and item is unused)
• Items lost or damaged after delivery due to buyer error
• Minor variations natural to handmade items

Processing Time

• Approved refunds are processed within 5–7 business days and returned to the original payment method.

Last updated: June 2026