Our Buyer Protection Guarantee

1. Our Marketplace

OOAKMarket is a curated platform that connects independent artisans with buyers seeking true one-of-a-kind and limited-edition handmade creations. We do not own or produce the items listed. Each item is offered directly by the artisan who created it.

2. Account & Eligibility

You must be at least 18 years old to create an account and make purchases. You are responsible for keeping your login information secure. You agree to provide accurate information when creating your account and completing orders.

3. Purchases

When you place an order, you are entering into a purchase agreement directly with the artisan. Prices are set by the artisan and displayed in the currency shown on the listing. Payment is processed securely through our payment provider (Stripe). Your payment is held until the order is completed according to our policies.

4. Shipping

Shipping methods, costs, and timeframes are set by the individual artisan and shown on the listing or at checkout. Once an order is marked as shipped, tracking information (when available) will be provided to you. Risk of loss passes to you when the item is delivered to the shipping carrier, unless otherwise stated.

5. Returns & Buyer Protection (14-Day Window)

We want you to be happy with your purchase. Here’s how returns work:

Notification Period

You have 14 days from the date of delivery to notify the artisan that you wish to return the item.

How to Request a Return

• Contact the artisan through the OOAKMarket messaging system within 14 days of delivery.

• Clearly state the reason for the return (for example: item significantly different from description, damaged in transit, or not as expected).

• Wait for the artisan’s response and return instructions.

• If the issue is not resolved within 48 hours, open a dispute through your order page so our team can review it.

What Qualifies for a Return / Refund

• Item does not arrive

• Item arrives damaged

• Item is significantly different from the photos or description

• Item is not handmade by the artisan as claimed

What Generally Does Not Qualify

• Change of mind after the 14-day window

• Minor variations that are normal for handmade items

• Items damaged after delivery due to buyer handling

Return Shipping

In approved cases, return shipping may be covered or a prepaid label provided. Items must be returned in the same condition they were received (unused and with original packaging when possible).

Refunds

Approved refunds are processed within 5–7 business days after we receive and inspect the returned item (or confirm non-delivery). Refunds are issued to the original payment method.

6. Disputes

If you and the artisan cannot resolve an issue, open a dispute in your order details. Our team will review the case fairly and may request photos or additional information. Our decision on disputes is final.

7. Prohibited Conduct

You agree not to:

• Use the platform for any illegal purpose

• Harass, abuse, or threaten artisans or other users

• Attempt to circumvent the platform’s payment system

• Leave false or misleading reviews

8. Limitation of Liability

OOAKMarket acts as a platform connecting buyers and artisans. We are not responsible for the quality, safety, legality, or delivery of items beyond the protections described in these Terms and our Buyer Protection Policy. To the fullest extent permitted by law, our liability is limited to the amount you paid for the specific order in question.

9. Changes to These Terms

We may update these Buyer Terms from time to time. Continued use of the platform after changes means you accept the updated Terms.

10. Contact

If you have any questions about these Terms, please contact us at hello@ooakmarket.com.

Last updated: August 2026